Privacy Statement

Sierra Leone Commercial Bank Limited Online Privacy Notice

At Sierra Leone Commercial Bank Limited (SLCB) we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Online Privacy Notice explains how we collect use protect and share your personal information when you visit our website or use our online banking services. By accessing or using our online services you agree to the collection and use of your information in accordance with this Privacy Notice.

Information We Collect

• Personal information such as your name email address telephone/mobile number biometric information (where applicable) and other information required to provide banking services.
• Technical information including IP address browser type Version type pages visited usage information and diagnostic data.
• Cookies used to maintain secure sessions remember preferences improve functionality and analyze website performance.

How we use your information

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect prevent and address technical issues

Transfer of Data

Customer information including Personal Data may be transferred to — and maintained on — computers located outside where the customer resides or other governmental jurisdiction where the data protection laws may differ.

If a customer is located outside Sierra Leone and chooses to provide information to the bank data transfer including Personal Data to Sierra Leone is used for processing the information.

Customer consent to SLCB’s Privacy Policy and SLCB’s Terms of Use Agreements for its various platforms followed by submission of such information represents agreement to that transfer.

Sierra Leone Commercial Bank Ltd. will take all steps reasonably necessary to ensure that customer data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of customer data and other personal information.

Disclosure of Data

Legal Requirements

Sierra Leone Commercial Bank Ltd. may disclose customer Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Sierra Leone Commercial Bank Ltd.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Business Requirements

• To respond to your inquiries and fulfill your requests
• To personalize your experience on the Site
• To allow you to participate in surveys and other forms of market research sweepstakes contests and similar promotions and to administer these activities
• To conduct data analysis audits develop and improve products and services enhance the Site identify usage trends and determine the effectiveness of promotional campaigns

Right to Access Data

Customer information with the Bank is kept accurate. However customers have the right to request information the Bank has about them and request for them to be corrected if not accurate. The Bank however reserves the right to charge a fee for the processing of information requests.

Security of Data

The security of customer data is important to the Bank. However it must be noted that no method of transmission over the Internet or method of electronic storage is 100% secure. While the bank strives to use commercially acceptable means to protect customer data absolute security cannot be guaranteed.

Service Providers

The bank may employ third party companies and individuals to facilitate our Service ("Service Providers") to provide the Service on our behalf to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties may have access to customer Personal Data only to perform these tasks on SLCB’s behalf and are obligated not to disclose or use it for any other purpose.

Links to other Sites

SLCB’s Service may contain links to other sites that are not operated and/or managed by the Bank. If a customer clicks on a third-party link they will be redirected to that third party's site. The bank strongly advises customers to review the Privacy Policy of every site visited.

The bank has no control over and assumes no responsibility for the content privacy policies or practices of any third-party sites or services.

Children's Privacy

SLCB does not conduct business with anyone under the age of 18 years of age ("Children").

The bank does not knowingly collect personally identifiable information from anyone under the age of 18 and request that these individuals do not provide personal information through any of its online services.

Your Responsibilities

• Keep your passwords PINs and OTPs confidential.
• Log out after online banking sessions.
• Report suspected unauthorized access immediately.

Changes to this Privacy Notice

• We may update this notice periodically. The latest version will always be published on our website.